Success stories from SMEs -- real people, real changes | Prozesskraft

Three short stories from manufacturing, retail and services show how SME teams make their work noticeably easier with clarity, small steps and good support.

Three ways technology brought noticeable relief

Mechanical engineering

"Our processors have breathing room again in the evenings"

"I rarely leave the office after 6 PM -- that was impossible before. The colleagues notice the difference every day."

Petra R., Head of Order Processing

Starting situation

Quotes were manually written together from CAD lists. The sales team brooded over Excel and parts lists for three days.

What we did together

  • A small task force of sales, IT and our development modeled the process on a whiteboard.
  • Within a few weeks, an assistant emerged that automatically checks parts lists, pulls prices and generates a PDF.
  • After two rounds, sales could adapt the system independently.
Practical Examples

Wholesale

"Orders now fit our season, not the other way around"

"The screen in the office shows us every morning whether we need to act. No more guessing games. That reduces stress and warehouse costs."

Purchasing manager Timo S.

Starting situation

Summer goods piled up in the warehouse, winter goods were missing. Forecasts were gut feeling, not data.

What we did together

  • We combined existing ERP numbers with weather and calendar data.
  • Purchasing, warehouse and IT jointly developed a "traffic light monitor": Green means inventory is on target; orange calls for reordering, red warns.
  • After three weeks of pilot operation, the warehouse wanted to keep the tool, so we made it scalable.

Services

"Our hotline sounds more relaxed now"

"The agents talk quieter because nobody's rushing anymore. We solve more inquiries on the first call and have time for tricky cases again."

Team leader Anne K.

Starting situation

Service agents worked with copy-and-paste responses, searched long for information. The queue grew.

What we did together

  • A voice assistant listened, recognized the concern and immediately suggested a knowledge article response.
  • Simple cases were solved immediately, complex ones went to departments with clean summaries.
  • After two months, the system became a permanent part of onboarding.

What all three projects share

Small start -- pilot instead of major project.
Data that was already there -- no long migrations.
Early visible benefits -- the team feels relief within a few weeks.
Orientation Workshop

Want your own story?

Request case study as PDF

details on process, effort and participants.

Book quick conversation

in twenty minutes we clarify whether a similar approach works for you.